Privacy Policy
At nivolaren, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in clear, straightforward language.
This Privacy Policy was last updated on January 15, 2025, and is effective immediately for all users of our budget automation services.
Information We Collect
When you use nivolaren's budget automation platform, we collect information that helps us provide and improve our services. This happens in several ways, and we want you to understand exactly what we're gathering.
Account Information
Your name, email address, phone number, and billing details when you create an account or subscribe to our services.
Financial Data
Transaction details, account balances, and spending patterns that you choose to connect through our secure banking integrations.
Usage Analytics
How you interact with our platform, including features used, time spent, and preferences to enhance your experience.
Technical Information
Device information, IP addresses, browser type, and session data necessary for security and technical functionality.
We only collect information that's necessary for our budget automation services to work effectively. You maintain control over what financial accounts you connect and can disconnect them at any time through your account settings.
How We Use Your Information
Your information serves specific purposes within our budget automation platform. We don't use your data for unrelated activities or share it unnecessarily with third parties.
- Providing automated budgeting recommendations based on your spending patterns and financial goals
- Processing transactions and maintaining accurate account balances across connected financial institutions
- Sending important notifications about budget alerts, unusual spending, or account security matters
- Improving our algorithms and features based on aggregated, anonymized usage data
- Complying with Australian financial regulations and anti-money laundering requirements
- Providing customer support when you need assistance with our services
We never sell your personal information to marketers or use your financial data for advertising purposes. Our business model relies on subscription fees, not data monetization.
Data Storage and Security
Protecting your financial information is our top priority. We use industry-standard security measures and work with certified Australian data centers to keep your information safe.
All financial data is encrypted both in transit and at rest using AES-256 encryption. We maintain secure connections with banking partners through established Open Banking protocols regulated by the Australian Competition and Consumer Commission.
Your data is stored on Australian servers operated by certified providers who meet strict security and compliance standards. We conduct regular security audits and maintain comprehensive backup systems to protect against data loss.
Access to your information is strictly limited to authorized personnel who need it to provide support or maintain our services. All staff undergo security training and sign confidentiality agreements.
Sharing and Disclosure
We share your information in very limited circumstances, and only when necessary for our services to function properly or when required by law.
- With banking partners and financial institutions you've authorized us to connect with, using secure API connections
- With service providers who help us operate our platform, such as cloud hosting and customer support tools, under strict confidentiality agreements
- When required by Australian law, court orders, or regulatory requests from ASIC, AUSTRAC, or other relevant authorities
- To protect the security of our platform or investigate suspected fraudulent activity
- In the unlikely event of a business merger or acquisition, though your rights under this policy would remain protected
We never share your personal financial information with marketing companies, data brokers, or other third parties for their commercial purposes.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it easy to exercise these rights through your account dashboard or by contacting our support team.
You can access and download all information we hold about you, request corrections to inaccurate data, or ask us to delete your account and associated information entirely. You also have the right to restrict how we process your data or object to certain uses.
If you believe we've mishandled your information, you can file a complaint with us directly or contact the Office of the Australian Information Commissioner.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.
Active account information and financial data are maintained while you're using our services. Transaction history is typically retained for seven years to comply with Australian taxation and financial record-keeping requirements.
If you close your account, we'll delete most of your personal information within 90 days, though some records may be retained longer for legal compliance or legitimate business purposes, such as fraud prevention.
You can request immediate deletion of your account and associated data at any time, subject to any legal obligations we may have to retain certain records.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or industry practices. We'll always give you advance notice of any significant changes.
When we make changes, we'll post the updated policy on our website and send you an email notification at least 30 days before the changes take effect. We'll also highlight what's changed so you don't need to read through the entire document again.
If you don't agree with any changes, you can close your account before they take effect. Continuing to use our services after the changes become effective means you accept the updated policy.
Privacy Questions or Concerns
If you have questions about this privacy policy or how we handle your information, we're here to help. Our privacy team responds to all inquiries within 48 hours.
You can also exercise your privacy rights or file a complaint through these same contact methods.
Email: support@nivolaren.com
Phone: +61 412 631 113
Mail: 496 Townsend St, Albury, NSW 2640, Australia
This Privacy Policy is effective as of January 15, 2025